EDS selects iCapture™ for State of Michigan Bureau for its Document

Management & Imaging System

WALNUT CREEK, Calif.--November 03, 2003

The State of Michigan Bureau of Workers’ and Unemployment Compensation has been involved in an aggressive program to improve its claims processing capability, significantly reduce the time involved in responding to citizen requests and, at the same time, reduce its operational costs. One of the first parts of this program was the design and implementation of a very comprehensive imaging and workflow system based on the FileNet suite of products and EDS Corporation was responsible for the successful implementation of this solution. As an extension of this Automated Work Distribution System, the Bureau also determined that it had to make significant improvements in its ability to rapidly and accurately capture the data that was being sent to the Bureau on over 20,000 forms each day. In addition to the high volume of documents, the Bureau was handling over 60 types of forms and, on average, almost one half the daily volume of forms were being received via facsimile.

In November, 2003 EDS and the Bureau selected Impression Technology’s iCapture solution for automated data capture as this suite of products provided an integrated system that could deal with the paper transactions, the fax input and the identified desire to increase electronic submittals within a proven system that had been in production at other State sites where the requirements closely matched those of the Bureau. In addition to gaining the proven data capture benefits that iCapture could provide, the State could take advantage of the fact that this suite of software had already been integrated with FileNet, thereby reducing the cost and risk of the planned engagement.

Following a formal Requirements Definition and Detailed Design, Impression Technology delivered a customized version of iCapture to the Bureau in June, 2004. In order to conform to the IT strategy of the Bureau, the iCapture software was installed on Servers in Lansing, Michigan while all actual system operations occur in the new Work Distribution Center (WDC) that was established in Grand Rapids. Document scanning is accomplished using the Kodak i840 scanners and 35 workstations support the data perfection and indexing operations within the WDC.

The project was completed on schedule and budget. For additional information on this project please contact Bruce Lechner, Vice President, at 925.280.0010, ext. 20.